Shipping policy
Where we deliver
We deliver to all member states of the European Union and to North America (United States, Canada and Mexico).
Interest in other countries? Share your ideas via the contact form!
Shipping costs
Shipping is included in all prices. There are no additional delivery charges.
For deliveries to North America, all import duties and taxes are also included in the price. You will not be asked to pay anything on delivery.
Delivery time
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Destination
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Delivery time
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European Union
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approx. 8–15 working days after order confirmation
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North America (US, Canada, Mexico)
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approx. 8–15 working days after order confirmation
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Working days are Monday to Friday, excluding public holidays. Orders are dispatched from our fulfilment partner's warehouse. You will receive a tracking number by email once your order has shipped.
Payment
You can pay with the methods offered at checkout, currently:
- Credit and debit card (Visa, Mastercard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
Your payment method is charged when you complete the order. In accordance with § 19 UStG no VAT is charged or shown.
Returns
Consumers may withdraw from the purchase within 14 days of receiving the goods. Full details and the model form are in our Right of Withdrawal notice.
You bear the direct cost of returning the goods. Please return them to the address for your region:
Orders delivered within the EU:
Orders delivered to North America:
Blue Hat Tea
4502 Regent St, Apt
312 Madison, WI
53705 USA
We refund within 14 days of receiving your withdrawal, but may wait until the goods are back with us or you have shown proof of posting, whichever is earlier. Tea is a foodstuff. Once the sealed bag is opened we cannot resell it, so if you open it and then withdraw, we may deduct the resulting loss in value, which may be up to the full price.
If your order arrives damaged or you receive the wrong item, email support@blue-hat-tea.com with photos and we will address the issue.