Trader identity used throughout: 

Email: support@blue-hat-tea.com

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform the abovementioned trader of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, or submit it directly online using the withdrawal form button — but neither is obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for any supplementary costs resulting from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will use the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; you will not incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them back, whichever is earlier.

You must send back the goods, or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before this 14-day period expires.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Withdrawal form

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Returns & Guarantee

Right to withdraw. You can return any item within 14 days of receiving it, no reason needed — see Right of Withdrawal for the full process and the form.

Statutory warranty. Independently of the right of withdrawal, all goods are covered by the statutory 2-year warranty (Sachmängelhaftung) for defects that existed at the time of delivery.

Damaged or incorrect deliveries. If your order arrives damaged, or you receive the wrong item, contact support@blue-hat-tea.com with photos of the damaged packaging/product, and Blue Hat Tea will arrange a replacement or refund at no cost to you.

Opened tea. Tea is a foodstuff. Once the sealed bag is opened we cannot resell it, so if you open it and then withdraw, we may deduct the resulting loss in value, which may be up to the full price. Unopened returns are refunded in full.

Return costs and timing. You pay the return shipping. We refund within 14 days of your withdrawal, but may wait until the goods are back with us or you have shown proof of posting, whichever is earlier.

Risk during shipping. Until you receive your order, the risk of loss or damage during transport remains with Blue Hat Tea. If your parcel is lost or arrives damaged, Blue Hat Tea will resolve this directly with you — by sending a replacement or issuing a refund — rather than requiring you to pursue the shipping carrier yourself.